Cloud Usage Terms

1.Definitions

• "Agreement" means these Cloud Usage Terms together with any Order Form that references them.
• "Cloud Service" means the ConstructFlo construction site management platform: the web application, the mobile applications, and related services operated by Dridatah Technology Private Limited ("ConstructFlo", "we", "us").
• "Customer" means the organisation identified in the Order Form that subscribes to the Cloud Service.
• "Authorised Users" means individuals the Customer permits to use the Cloud Service under its subscription, such as engineers, project managers, finance staff, administrators, and owners.
• "Customer Data" means data submitted to the Cloud Service by or for the Customer, including attendance records, work reports, site photos, drawings, RFIs, snags, tasks, material and procurement records, and financial entries.
• "Order Form" means the ordering document, plan, or written proposal agreed between the Customer and us that states the subscribed plan, entitlements, fees, and Subscription Term.
• "Subscription Term" means the period of authorised access stated in the Order Form, including any renewals.
• "Documentation" means the usage guides and help material we make available for the Cloud Service.

2.Usage rights and restrictions

Subject to this Agreement and payment of the applicable fees, we grant the Customer a non-exclusive, non-transferable right for its Authorised Users to access and use the Cloud Service during the Subscription Term for the Customer's internal construction operations.

Use is limited to the plan, modules, projects, and user entitlements stated in the Order Form. Accounts are for named individuals; credentials must not be shared, and the Cloud Service enforces a one-active-session-per-device model.

The Customer must not, and must ensure its Authorised Users do not:

• Use the Cloud Service unlawfully or in breach of any applicable regulation.
• Upload content that infringes the rights of others or that they have no right to share.
• Probe, scan, or attempt to gain unauthorised access to the Cloud Service or to other organisations' data.
• Copy, reverse engineer, resell, sublicense, or make the Cloud Service available to third parties, except as permitted by law.
• Use the Cloud Service to build or benchmark a competing product.
• Interfere with the integrity or performance of the Cloud Service, or bypass usage limits or role permissions.

We may suspend access where use materially breaches this section or threatens the security or integrity of the Cloud Service, and will restore access once the issue is resolved.

3.Our responsibilities

• Provision the Cloud Service for the Subscription Term and make it available as described in the Documentation.
• Provide support by email at support@constructflo.in, with replies targeted within one business day.
• Apply industry-standard security measures: TLS encryption in transit, encryption at rest, JWT-based authentication, and database-level Row-Level Security so each organisation's data stays isolated.
• Store uploaded files in access-controlled cloud storage and serve them only through expiring signed links.

We may enhance or modify the Cloud Service, provided the changes do not materially degrade the functionality the Customer has subscribed to. We may analyse usage of the Cloud Service in anonymised, aggregate form to operate and improve it; this analysis does not identify the Customer or its Authorised Users.

4.Customer and personal data

As between the parties, the Customer owns all Customer Data. The Customer grants us a limited licence to host, process, and transmit Customer Data solely to provide and support the Cloud Service under this Agreement.

For personal data, the Customer is the Data Fiduciary under the Digital Personal Data Protection Act, 2023, and we act as a Data Processor on its documented instructions, as described in our Privacy Policy. The Customer is responsible for the lawfulness of the Customer Data it submits and for obtaining any consents required from its Authorised Users, including for GPS-based attendance check-ins and watermarked site photos.

During the Subscription Term the Customer may export its data through the Cloud Service or by request to support@constructflo.in. After termination or expiry, we make Customer Data available for export for 30 days, after which it is deleted or anonymised in line with our retention practices, except where retention is required by law.

5.Fees and taxes

• Fees, billing frequency, and payment terms are as stated in the Order Form. Unless stated otherwise, fees are payable in advance in Indian Rupees and are non-refundable except where required by law or expressly agreed.
• Use beyond the entitlements in the Order Form, such as additional users, projects, or modules, is charged at the rates in the Order Form or our then-current pricing, and may be invoiced for the remainder of the Subscription Term.
• All fees are exclusive of applicable taxes, including GST, which the Customer is responsible for paying.
• If undisputed fees remain unpaid after reasonable written notice, we may suspend access until payment is received. Suspension does not relieve the Customer of its payment obligations.
• We may revise fees for a renewal term with prior written notice before the renewal takes effect.

6.Enhancements to the Cloud Service

Updates, fixes, and improvements we release generally to the Cloud Service are included in the subscription at no additional charge. New modules or capabilities we designate as separately priced are not included unless added to the Order Form. Feature requests are welcome, but we are under no obligation to build requested functionality.

7.Term and termination

• This Agreement starts on the date stated in the Order Form and continues for the Subscription Term, renewing as the Order Form provides.
• Either party may terminate for material breach that remains uncured 30 days after written notice describing the breach.
• We may terminate immediately if the Customer becomes insolvent or if continued provision would breach applicable law.
• On termination or expiry, the usage rights end and Authorised Users lose access. The data export window in the Customer and personal data section applies.
• Sections that by their nature survive termination, including fees owed, confidentiality, intellectual property, and limitation of liability, continue to apply.

8.Warranties

We warrant that the Cloud Service will perform materially as described in the Documentation, and that support will be provided in a professional and workmanlike manner. Where the Cloud Service does not conform, the Customer's remedy is for us to correct the non-conformity within a reasonable period; if we cannot, the Customer may terminate the affected subscription and receive a pro-rata refund of prepaid fees for the unused remainder of the Subscription Term.

Except as expressly stated, the Cloud Service is provided "as is" to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, and the Cloud Service depends on internet connectivity and device conditions on site that are outside our control. ConstructFlo supports the Customer's operations but does not replace professional judgement, statutory site obligations, or regulatory compliance.

9.Third-party claims

We will defend the Customer against third-party claims that the Cloud Service, as provided by us and used as permitted, infringes an intellectual property right, and will pay damages finally awarded or agreed in settlement, provided the Customer notifies us promptly and gives us control of the defence. If such a claim arises, we may modify the Cloud Service, procure the right for continued use, or terminate the affected subscription with a pro-rata refund.

The Customer will defend us against third-party claims arising from Customer Data, from use of the Cloud Service in breach of this Agreement, or from the Customer's violation of law or third-party rights, on the same notice and defence terms.

10.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Each party's total aggregate liability under this Agreement will not exceed the fees paid or payable by the Customer in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited under applicable law, to the Customer's payment obligations, or to either party's indemnity for third-party claims.

11.Intellectual property

The Cloud Service, including its software, design, Documentation, and trademarks, is and remains the property of ConstructFlo and its licensors. No rights are granted except the usage rights expressly stated in this Agreement. Customer Data remains the Customer's property. Feedback or suggestions may be used by us to improve the Cloud Service without obligation to the Customer.

12.Confidentiality

Each party will protect the other's confidential information with at least the care it uses for its own, and use it only to perform this Agreement. Confidential information excludes information that is public through no breach, already known without restriction, independently developed, or lawfully received from a third party. Disclosure required by law is permitted with prior notice to the other party where legally allowed. These obligations continue for 3 years after termination.

13.Miscellaneous

• This Agreement and the Order Form are the entire agreement for the Cloud Service. If they conflict, the Order Form prevails for the subscription it covers.
• Neither party may assign this Agreement without the other's consent, except to an affiliate or in connection with a merger or sale of substantially all assets, with notice.
• Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Notices must be in writing: to us at support@constructflo.in, and to the Customer at the contact given in the Order Form.
• If any provision is held unenforceable, the remainder stays in effect.
• This Agreement is governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the competent courts at Thiruvananthapuram, Kerala, India, after a good-faith attempt at resolution.

14.Contact us

Questions about these Cloud Usage Terms can be sent to: